We have managed to restore our service desk system to a point prior to the upgrade and have discovered the call relating to Mr Sorder. The call was logged in our system at 10:48 on the 19th March 2012.
The actual request, which was made by a state’s member, was to block all messages to themselves from ....... ..... ..........
In this case it seems that no request was made for the block to be implemented states wide. The fact it was implemented in that way was an error on behalf of the officer actioning the call.
As discussed we are reviewing our process relating to email blocking and I will ensure that you are kept informed.
The IS department apologises to Mr Sorda for any distress this has caused, I am of course willing to do so in person.
Law Officers' Department
Morier House | St Helie